Help and support
Quick answers and a form to reach us.
Common issues
I cannot install the APK
When Android asks, allow "Install unknown apps" for your browser or file manager. If an older version from another source is installed, uninstall it first.
The app says wrong username or password
Check the server including its port (for example http://server:8080) with no spaces. You can also paste the full M3U link your provider gave you.
A channel or movie does not play
It may be down at your provider or you may have reached your simultaneous connection limit. Close other sessions and tap Retry.
New channels do not show up
In the app go to Settings → Refresh channels and catalog.
How do I change the language?
In the app: Settings → Language. You can pick English, Spanish or the system language.
What are crash reports?
If the app closes unexpectedly it sends a technical report (never your credentials) so we can fix it. You can turn it off in Settings.
Contact us
Tell us what happens, on which device and which app version. Never include your IPTV password.
You can also email us at soporte@rnx-iptv.site